Qantas Frequent Flyer Logo

Frequently Asked Questions

Qantas Frequent Flyer

Qantas Frequent Flyer

Can't find the answer to your question?

supportGet in contact

For questions regarding financial services partner products including missing Qantas Points, please contact the product issuer.

For questions related to Qantas Insurance, call us on 13 49 60

supportLog in to Qantas Frequent Flyer

To check your points balance or update your details, access your Qantas Points online here.

Make sure you have your Frequent Flyer number and PIN ready to login.

Log in to Qantas Frequent Flyer

What you need to know

You must be a member of the Qantas Frequent Flyer program to earn and use Qantas Points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program Terms and Conditions.

Except for Qantas-branded products, products referred to on this webpage are not Qantas products and not offered or issued by Qantas but by the relevant Australian Financial Services Licence (AFSL) or Australian Credit Licence (ACL) holders. The information about the relevant product has been provided by the relevant licensees and not Qantas. Qantas does not hold an AFSL or ACL and is not a licensee or authorised representative in relation to the activities being engaged in by the relevant licensee (except for Qantas-branded products).

The information on this webpage is factual and of a general nature only and does not consider your personal objectives, financial situation or particular needs.

Qantas is not recommending the products described on this webpage. We recommend that you obtain independent advice before you apply for any product which is described on this webpage. Qantas does not accept any liability for any loss arising from the use of, or reliance, on the information provided on this webpage.

Points are offered by the relevant program partner. Bonus points amounts offered are different for each product.